PAP Group · · Updated · 1 min read
Documentation service and delivery of old documents
Due to increased demand, a new process has been introduced for sending documentation from old projects. The order confirms that the documents may be released, and the service fee covers the cost of managing the files.
When a project ends, the documents are handed over to the client, but there has been an ongoing need to store them and send them again. As demand has grown, we have developed a documentation service through which we deliver documentation from old projects, such as zone plans and programs, for a service fee in accordance with our price list.
Ordering and delivery of files
From now on, documentation from old projects is ordered via the pap.fi/tilaus page. The order form ensures that the party requesting the documentation is entitled to receive the files in question and that delivery can be carried out in a controlled and secure manner.
The customer placing the order undertakes to provide us with any updated documents after delivery. This ensures that our documentation stays up to date. Returning updated documents helps us maintain the quality of the service and ensure that the information can be used effectively in different projects, in maintenance and in troubleshooting.
The files are delivered securely via a SharePoint link.
Service start date and pricing
The new practice took effect on 1 June 2025, and the service fee is determined according to the current price list. The service fee covers the costs of managing and storing the files, arising from security arrangements, system maintenance and customer service resources.
Our aim is to make document management easy and to ensure that important information is available when needed. If you have any questions about the new process or the details of the service, our customer service team is ready to help and provide more information!
