Customer service

Place an order

Use this form to order work, supplies or documents from PAP Group. The more detail you give about the order, the sooner we can get started on it. You will usually receive a confirmation of your order by email.

Fill in the order form +358 29 000 1112

An order being picked at the PAP warehouse

Required fields are marked with an asterisk ().

What are you ordering?

Work orderServicing, fault repair or alteration work. Response time 3 days, or 1 day if urgent.Supplies orderProducts delivered or collected from our Vantaa warehouse. Express orders are dispatched the same day.DocumentsZone plans and other documents for the site in electronic form.

Work order

Description of work

E.g. the system to be serviced or the fault message shown on the control panel.

Photos

Optional. E.g. a photo of the fire alarm control panel display or of a damaged device.

Maximum 20 MB per file, and no more than 6 files and 40 MB in total per form. Allowed formats: pdf, jpg, jpeg, png, heic, webp, gif, doc, docx, xls, xlsx, rtf, txt, dwg, zip.

Urgency

Normal – response time 3 daysUrgent – response time 1 day, call-out charge €300

Work is carried out on weekdays from 8 am to 4 pm; at other times, a surcharge applies according to our price list.

Preferred timing

E.g. week 42 or as soon as possible.

Name of site

Address of site

Street address, postcode and town or city.

Fire alarm control panel

Make and model, e.g. Panasonic EBL512 G3. You can leave this blank if you do not know.

Contact person on site

Same as the person placing the order

Contact person’s name

Contact person’s phone

Contact person’s email

Supplies order

Products to order (required)

Search for a product by name or product code and add it to the order.

Search for a product

Other products or additional information

If you cannot find a product with the search, enter the product code, name and quantity here.

Document order

Documents

Documents for a site under a PAP maintenance agreement (€0)Documents for a completed, archived project (€112 + VAT)

Site and address

Preferred file formats

E.g. zone plans as DWG files.

Download link to a different address

Optional. By default, we send the download link to the email address of the person placing the order.

Updated files

I undertake to provide PAP Group Oy with updated files if the system is modified.

This keeps the archived documents for the site up to date for the next maintenance visit and inspection.

Right to the information

I confirm that I am the owner or occupier of the property or a representative authorised by them, or that I have their written permission to request the information from PAP Group.

Power of attorney and other attachments

If you are acting on behalf of the owner or occupier, attach a written power of attorney.

Maximum 20 MB per file, and no more than 6 files and 40 MB in total per form. Allowed formats: pdf, jpg, jpeg, png, heic, webp, gif, doc, docx, xls, xlsx, rtf, txt, dwg, zip.

Ordered by

Name

Phone

Order confirmation

Also send the confirmation to another address

Second email address

Delivery or collection

Delivery method

DeliveryCollection from our Vantaa warehouse

Street address

Postcode

Town or city

Recipient

Same as the person placing the order

Recipient’s name

Recipient’s phone number

Name of the person collecting the order

Optional.

Phone number of the person collecting the order

Optional.

Preferred delivery date

Leave blank if you would like delivery as soon as possible.

Delivery time

Express dispatch: leaves the same day (+€20)

Orders placed before 12 noon are dispatched the same day or are ready for collection from our Vantaa warehouse. The delivery time to your address depends on the carrier (terms of delivery).

Invoicing

Are you already a PAP Group customer?

Existing customerNew customer

Company or housing company to be invoiced

Reference or order number

Optional.

Identifier to be shown on the invoice

Optional, e.g. cost centre.

Changes

My invoicing details have changed

New invoicing details

Business ID (Y-tunnus)

E-invoicing address and operator

If you would like to receive e-invoices.

Address for paper invoices

Value added tax (VAT)

VAT 25.5%Reverse charge (construction services)

If you are not sure, choose VAT 25.5%.

Invoicing instructions as an attachment

Optional, e.g. invoicing instructions as a PDF.

Maximum 20 MB per file, and no more than 6 files and 40 MB in total per form. Allowed formats: pdf, jpg, jpeg, png, heic, webp, gif, doc, docx, xls, xlsx, rtf, txt, dwg, zip.

Remember my contact and invoicing details on this device The details are saved only in this browser, not with PAP. You can delete them by unticking the box.

We process the data in accordance with our privacy policy solely to deliver and invoice your order. We retain the personal data you submit for 6 years (the retention period for accounting records), after which it is deleted.

Sending the form requires JavaScript because the form is protected against spam. Enable JavaScript, call the number at the top of the page or send an email to info@pap.fi.

Place an order

Thank you for your order!