> Order maintenance, supplies or documents > Source: https://pap.fi/en/tilaus/ > Full site in machine-readable form (in Finnish): https://pap.fi/llms-full.txt > Pages in English: https://pap.fi/llms.txt # Place an order Use this form to order work, supplies or documents from PAP Group. The more detail you give about the order, the sooner we can get started on it. You will usually receive a confirmation of your order by email. [+358 29 000 1112](tel:+358290001112) Required fields are marked with an asterisk (\*). What are you ordering? \* Work order Servicing, fault repair or alteration work. Response time 3 days, or 1 day if urgent. Supplies order Products delivered or collected from our Vantaa warehouse. Express orders are dispatched the same day. Documents Zone plans and other documents for the site in electronic form. Work order Description of work \* E.g. the system to be serviced or the fault message shown on the control panel. Photos Optional. E.g. a photo of the fire alarm control panel display or of a damaged device. Maximum 20 MB per file, and no more than 6 files and 40 MB in total per form. Allowed formats: pdf, jpg, jpeg, png, heic, webp, gif, doc, docx, xls, xlsx, rtf, txt, dwg, zip. Urgency \* Normal – response time 3 days Urgent – response time 1 day, call-out charge €300 Work is carried out on weekdays from 8 am to 4 pm; at other times, a surcharge applies according to our price list. Preferred timing E.g. week 42 or as soon as possible. Name of site \* Address of site \* Street address, postcode and town or city. Fire alarm control panel Make and model, e.g. Panasonic EBL512 G3. You can leave this blank if you do not know. Contact person on site Same as the person placing the order Contact person’s name \* Contact person’s phone \* Contact person’s email Supplies order Products to order \* (required) Search for a product by name or product code and add it to the order. Search for a product Other products or additional information If you cannot find a product with the search, enter the product code, name and quantity here. Document order Documents \* Documents for a site under a PAP maintenance agreement (€0) Documents for a completed, archived project (€112 + VAT) Site and address \* Preferred file formats E.g. zone plans as DWG files. Download link to a different address Optional. By default, we send the download link to the email address of the person placing the order. Updated files \* I undertake to provide PAP Group Oy with updated files if the system is modified. This keeps the archived documents for the site up to date for the next maintenance visit and inspection. Right to the information \* I confirm that I am the owner or occupier of the property or a representative authorised by them, or that I have their written permission to request the information from PAP Group. Power of attorney and other attachments If you are acting on behalf of the owner or occupier, attach a written power of attorney. Ordered by Name \* Phone \* Email \* Order confirmation Also send the confirmation to another address Second email address Delivery or collection Delivery method \* Delivery Collection from our Vantaa warehouse Street address \* Postcode \* Town or city \* Recipient Same as the person placing the order Recipient’s name \* Recipient’s phone number \* Name of the person collecting the order Optional. Phone number of the person collecting the order Optional. Preferred delivery date Leave blank if you would like delivery as soon as possible. Delivery time Express dispatch: leaves the same day (+€20) Orders placed before 12 noon are dispatched the same day or are ready for collection from our Vantaa warehouse. The delivery time to your address depends on the carrier ([terms of delivery](https://pap.fi/en/toimitusehdot/)). Invoicing Are you already a PAP Group customer? \* Existing customer New customer Company or housing company to be invoiced \* Reference or order number Optional. Identifier to be shown on the invoice Optional, e.g. cost centre. Changes My invoicing details have changed New invoicing details Business ID (Y-tunnus) E-invoicing address and operator If you would like to receive e-invoices. Address for paper invoices Value added tax (VAT) VAT 25.5% Reverse charge (construction services) If you are not sure, choose VAT 25.5%. Invoicing instructions as an attachment Optional, e.g. invoicing instructions as a PDF. We process the data in accordance with our [privacy policy](https://pap.fi/en/tietosuojaseloste/#verkkosivuston-lomakkeiden-tiedot) solely to deliver and invoice your order. We retain the personal data you submit for 6 years (the retention period for accounting records), after which it is deleted. Customer service We can help with orders, user accounts and other matters. [+358 29 000 1112](tel:+358290001112) [asiakaspalvelu@pap.fi](mailto:asiakaspalvelu@pap.fi)